Refund & Cancellation Policy

1. Overview

This Refund and Cancellation Policy explains how billing, cancellations, and subscription changes are handled for Vashana's services.

All payments are processed securely through FastSpring, which acts as our merchant of record for all transactions. FastSpring handles payment processing, tax collection, and compliance on our behalf. Prices are displayed in USD unless otherwise specified.

2. No Refunds

All fees are non-cancellable and non-refundable. This includes, without limitation:

• Monthly and annual subscription fees
• Subscription renewal charges
• Domain name registration and renewal fees
• Add-on services and one-time purchases
• Fees for partially used billing periods

By subscribing to a paid plan, you acknowledge and agree that no refunds will be issued for any reason, including but not limited to dissatisfaction with the Service, failure to use the Service, or early cancellation.

3. Free Plan

Vashana offers a free plan with limited features. The free plan:

• Does not require payment information
• Can be used indefinitely
• Can be upgraded to a paid plan at any time
• Can be cancelled at any time without penalty

We encourage you to evaluate Vashana thoroughly on the free plan before committing to a paid subscription.

4. Paid Subscriptions

4.1 Billing Cycle

Paid subscriptions are billed either monthly or annually, depending on your chosen plan:

• Monthly plans: Billed at the start of each monthly billing cycle
• Annual plans: Billed once per year at a discounted rate

4.2 Automatic Renewal

All subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You will receive a reminder email 7 days before your subscription renews. It is your responsibility to cancel before the renewal date if you do not wish to be charged.

5. Domain Registrations

Domain registrations through Vashana are processed by our registrar partner, Tucows Domains Inc. (OpenSRS). All domain registration and renewal fees are non-refundable, regardless of the circumstances, including but not limited to:

• Domains registered in error or with typos
• Domains you no longer want or need
• Domains suspended or cancelled for policy violations
• Domains transferred away before the registration period ends
• Early cancellation of your Vashana account

6. Cancellation Policy

6.1 How to Cancel

You can cancel your subscription at any time through:

• Your account settings page under "Billing"
• Contacting our support team at [email protected]

6.2 Effect of Cancellation

When you cancel your subscription:

• No refund or credit will be issued for the remaining billing period
• You retain access to paid features until the end of your current billing period
• Your account automatically downgrades to the free plan after the billing period ends
• Your websites and content are preserved (subject to free plan limits)
• No further charges will be made to your payment method

6.3 Reactivation

If you cancel and later wish to resubscribe:

• You can resubscribe at any time through your account
• Current pricing applies to new subscriptions
• Your existing content and settings will be restored (if still available)

7. Plan Changes

7.1 Upgrading

When you upgrade to a higher-tier plan:

• You are charged the prorated difference for the remainder of your billing period
• New features are available immediately
• Future renewals are at the new plan's price

7.2 Downgrading

When you downgrade to a lower-tier plan:

• The change takes effect at the end of your current billing period
• No prorated refunds or credits for the current period
• You retain full access to your current plan until the end of the billing period
• Content exceeding the new plan's limits may need to be adjusted

8. Payment Failures

If a payment fails:

• We will attempt to charge your payment method up to 3 times over 7 days
• You will receive email notifications about the failed payment
• You can update your payment method in your account settings
• If payment cannot be collected, your subscription may be suspended or cancelled

9. Exceptions

In rare cases, we may consider a credit or adjustment at our sole discretion if:

• There was a technical error on our end that caused duplicate charges
• A service was charged but never provisioned due to our system error
• Required by applicable consumer protection law in your jurisdiction

Contact [email protected] within 48 hours of the transaction if you believe an exception applies.

10. Disputes

If you believe you have been incorrectly charged:

• Contact us at [email protected] within 60 days
• Provide your account email and details of the disputed charge
• We will investigate and respond within 5 business days

Please contact us before initiating a chargeback with your bank, as we are often able to resolve issues quickly.

11. Contact Us

For billing questions:

• Billing: [email protected]
• Support: [email protected]